friendly asked questions
Welcome to our FAQ page, where we answer the most common questions about our premium outdoor barbecues, pizza ovens, and custom-built cooking stations. Whether you’re curious about our materials, customization options, shipping policies, or installation services, we’ve got you covered. Designed to help you make informed decisions, this page provides clear and detailed answers to ensure a seamless experience from start to finish. Explore the sections below to find everything you need to know about creating your perfect outdoor kitchen.”
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General Product Questions
What materials are your barbecues and ovens made of?
We use only the highest quality materials to ensure durability and performance, including certified fire bricks, volcanic pumice, premium inox (stainless steel), and high-grade cement. Additionally, we reinforce every part with iron components for added strength and long-lasting reliability.
Are your products weather-resistant?
Yes, our products are designed to withstand all weather conditions. We use durable materials such as certified fire bricks, high-grade cement, inox (stainless steel), and volcanic pumice, which are highly resistant to moisture, heat, and freezing temperatures. This ensures that your barbecue or oven remains functional and maintains its appearance for years, even in harsh outdoor environments.
Can I customize the size of my barbecue or oven?
Yes, absolutely! All our barbecues and ovens are fully customizable to fit your specific needs. From the size and dimensions to the design, materials, and additional features like countertops, storage, or sinks, everything can be tailored to your preferences. We work closely with you to create the perfect outdoor setup that suits your space and style.
Do you offer different designs for countertops and storage?
Yes, we offer a variety of designs for countertops and storage to match your style and needs. You can choose between modern or classic designs and customized layouts to fit your outdoor space perfectly. Whether you need extra storage cabinets or a specific countertop style, we’ll create a solution tailored just for you.
What’s the difference between a wood-fired oven and a cyclothermic oven?
Wood-Fired Oven: A traditional option that uses burning wood to generate heat. It provides a unique, smoky flavor to food and is ideal for pizzas, bread, and roasting. Heat distribution is more natural, giving an authentic cooking experience, but it requires some skill to maintain the temperature.
Cyclothermic Oven: A more modern option that uses a built-in system to circulate hot air evenly throughout the oven. This ensures consistent cooking temperatures and is great for baking, grilling, and roasting with precision. It doesn’t produce the smoky flavor of a wood-fired oven but offers convenience and efficiency.
Which model is best for small outdoor spaces?
Our Compact Barbecue models are the perfect choice for small outdoor spaces. These models are designed to maximize functionality while saving space, featuring a sleek and efficient layout that fits seamlessly into patios, balconies, or smaller backyards. Despite their smaller size, they offer all the essential features, including a spacious grilling area, optional storage, and customizable finishes, ensuring you don’t have to compromise on performance or style.
Can I choose the color of the tiles or bricks?
Yes, you can absolutely choose the color of the tiles or bricks for your barbecue or oven. We offer a wide range of colors and finishes to match your personal style and outdoor space.
Are your barbecues suitable for both beginners and experienced chefs?
es, our barbecues are designed to be suitable for both beginners and experienced chefs. They are easy to use, with practical features that make grilling straightforward for beginners, while offering advanced functionality and customization options that seasoned chefs will appreciate. Whether you’re just starting out or a grilling enthusiast, our barbecues deliver excellent performance for every skill level.
Customization & Installation
How do I request a custom design?
- Contact Us: Reach out through our website’s “Request a Quote” form or contact page.
- Share Your Ideas: Provide details about your desired design, including dimensions, materials, features, and any specific preferences.
- Consultation: Our team will review your requirements and work with you to finalize the design that fits your needs.
- Receive a Quote: Once the design is finalized, we’ll provide a detailed quote for your custom project.
Do you offer installation services for your products?
Yes, we offer professional installation services for our products, but currently only in Netherlands, Belgium, France, and Germany. Please note that installation costs in these locations can vary and may be higher due to travel and logistics. Our team ensures a seamless and professional setup to maximize the functionality and durability of your barbecue or oven. Contact us for a detailed quote and more information.
Can I add a sink or extra storage to my setup?
Yes, you can! We offer the option to add a sink, extra storage cabinets, or other customized features to your setup. Whether you need additional functionality or want to tailor the design to suit your outdoor space, we’ll work with you to create a barbecue or oven station that meets your needs perfectly. Let us know your preferences, and we’ll handle the rest!
How long does it take to build and deliver a custom barbecue?
Building and delivering a custom barbecue typically takes 2 to 6 weeks, depending on the complexity of the design and your location. Once we finalize your custom specifications, our team begins the crafting process, ensuring every detail meets our high-quality standards. Delivery times may vary based on distance and logistics, but we’ll keep you updated throughout the process to ensure a smooth experience.
Can I modify an existing design to better suit my needs?
Yes, absolutely! We can modify any of our existing designs to better suit your specific needs and preferences. Whether you want to adjust the size, add features like a sink or extra storage, or change the materials and finishes, we’ll work with you to create a customized version of the design that fits perfectly with your vision and outdoor space.
Delivery & Quotes
How can I request a quote for a product?
Requesting a quote is quick and easy! Here’s how:
- Visit Our Website: Go to our ‘Request a Quote’ page.
- Fill Out the Form: Provide details about the product you’re interested in, including any customization preferences, dimensions, or additional features you’d like.
- Submit Your Request: Click ‘Submit,’ and our team will review your details.
- Receive Your Quote: We’ll get back to you shortly with a personalized quote tailored to your specifications.
Do you offer international shipping for your products?
Yes, we offer international shipping for our products. However, availability and shipping costs may vary depending on your location. We ensure secure packaging and reliable logistics to deliver your barbecue or oven safely to your doorstep. Contact us with your delivery address for a detailed shipping quote and additional information.